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  Frequently Asked Questions (F.A.Q.) is the world's #1 leading provider of shopping cart software and Internet marketing tools which will help you grow your online business. This section provides answers to a number of questions frequently asked by visitors to our web site.
  General Questions & Answers
  What is is a provider of shopping carts and vital Internet marketing tools you need to help grow your business online. We have been called the all-in-one, one-stop-shop for eCommerce by the world's top Internet Marketers.

What makes different from any other shopping cart, eCommerce provider?
We provide you more than just a shopping cart, we provide the essential marketing tools you need to succeed online; like autoresponders, ad trackers, affiliate programs, online questionnaires, online database management, newsletters and email broadcasting to your database of prospects, clients and affiliates, and much more.

Who needs
If you wish to sell anything online, then you need a shopping cart and marketing tools to communicate with your prospects, clients and affiliates...

  Shopping Cart (Q&A)
  What online credit card processors is ValuedClientSystem compatible with?*
GoRealTime PRIGate iBill PSiGate
Bank of America IntelliPay ExpertLink RightConnect
BluePay IONGate (Costco) RTWare WebLink
Concord EFSNet iTransact RediCharge Shift4
Cybercash LinkPoint Secure SkipJack
DPI Merchant Services MCPS WebLink StrataPay
e-Commerce Exchange MerchantPartners Surepay
Echo Inc. Moneris TrustCommerce
ECX QuickCommerce 3.0 NETbilling USAEpay
Epoch Systems Network Merchants uSight
eProcessing Network Paradata VeriPayment
EPS SecureNet PayCom Processing VeriSign PayFlow Pro
EWAY (Australia) Paymentech ViaKlix (Nova Systems)
FastTransact PayPal* WorldPay*
Firepay PayReady YourPay
GoRealTime/EPP Planet Payment    

* Note, does not integrate with our recurring billing system

  How many eBooks and digital products can I sell with the Pro package?
You can sell up to 2,000 digital and/or physical products within the Pro package.

Do I need a merchant account to use
No you do not. If you already process credit cards offline, you can continue to use the payment methods you are comfortable using. You can also use PayPal if you have an account with them.

Does host my web site and online store?
We don't host directly, but we recommend for domain registration and for web hosting.

What are the steps (1-2-3) to getting started online?
Step 1: Design your web site.
Step 2: Add a shopping cart.
Step 3: Add your marketing tools.

And, you are in business. Start marketing and making sales!

What type of security does provide for online transactions?
We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. When you place an order online and provide your credit card number, SSL encrypts all personal information including your card number, name and address. With this encryption, only we have the ability to decode your information.

We also support use of CVV2 (Card verification value) requesting the card user to enter the 3/4 digit verification code on the card.

How long does it take to setup my online store?
In less than an hour, you could be up and running. It all depends on how many products you have to install in your shopping cart and how big your web site is.

Does have an affiliate program?
Yes, we do. Click here for details.

Does require fixed term contracts?
No way! You can quit anytime, there are no obligations. Our contracts simply run month to month. That being said, you can lock into an annual package and save up to 15% on your purchase price!

Can I customize my store?
Yes you can. We allow you to customize the "look and feel" of your shopping cart so it looks like your web site.

Do I need to know HTML to create my store?
Not necessarily, but it is helpful.

How do I setup my web store?
Simply, create an account with us, add your products to the shopping cart, copy and paste the product code links onto your web site, test them and you're done! You can start selling.

Can be added to an existing web site?
It certainly can. That is what 80% of our clients do. They already have a web site, they just need to add a shopping cart and marketing tools.

How does convert more sales?
With, you now have access to the most powerful marketing tools on the Internet. Our autoresponder, upsell and email broadcasting systems allow you to stay in touch with your prospects, clients and affiliates ensuring they "keep you in mind" and either buy from, or sell for you often...

How much does the service cost?
Depending on your business needs, from about $1 a day to run a profitable online business. See our Features & Pricing page for details on pricing and the services that come with each package.

How will I be notified of new orders?
Whenever a customer buys from your web site, the shopping cart system will automatically email them a receipt and you a notification of the new order. You can log into your account at any time to view new orders.

Can my orders be sent directly to my dropshippers?
Yes they can. You have the option of setting two or more email addresses to be notified when new orders come in.

Does offer web site hosting or web site promotion services?
Not directly, but we recommend for web hosting and Shareware Promotions for additional site promotion services.

What is the difference between the Autoresponder, Starter, Basic and Pro packages?
Please see our Features & Pricing page to view the differences between these four packages.

I already have a merchant account. Is it possible to use it with ValuedClientSystem?
Yes, simply review the list of acceptable merchant account providers and you should be all set.

If I have one shopping cart package, can I use it with more than one store?
Yes you can. Simply create your product link codes, configure the correct "continue shopping" and "thank you" URL's and you are set.

What's the catch with 30-day money back guarantee? How much will you charge me?
You can test-drive our shopping cart for just $3.95, £2.30* or 3.40€* for the first 30 days. The only limitations we have are the number of clients in the database, 50, and the ability to send broadcasts.

After signing up, how soon will I have my storefront?
After you signup, you are given instant access to your store front and merchant login area. No matter what time of the day or night you signup, you can start building your online store right away!

Can I make a gift certificate?
You certainly can. You can make digital coupons, apply discounts to individual products or total orders all at once.

Can get me credit card processing capabilities?
Yes! If you currently do not have a merchant account, can provide one for you through our special partnership with a leading provider.  Click here for complete details.

Are my customers' ValuedClientSystem credit card transactions always secure?
We provide a secure server boasting SSL encryption to collect customers' information, including credit card numbers. When an order is placed on your site, our system notifies you immediately via email. You can then visit the Order Management area of your account to retrieve all the customer purchase information. When you use our Real Time Credit Card Processing features, your customers' credit card transactions are instantly transferred to your Merchant Account provider. It's completely automatic and hands-free!

How much database information can my ValuedClientSystem system handle?
The system will support an unlimited number of products. The basic monthly fee includes your own database with up to 10,000 records. Additional client licenses of up to one million records can be purchased at anytime.

Can someone install the ValuedClientSystem system for me?
Absolutely! Our technical support team does it all the time for a nominal fee. A complete online setup and training (in most cases) takes less than 60 minutes!

What if I am not happy with my ValuedClientSystem system?
Your satisfaction is 100% guaranteed without risk, without obligation, without further commitments, and without any expectations on our part. Simply email us within 30 days of purchase and we will promptly refund your money with NO questions asked. Period!

Can I insert HTML code into my ValuedClientSystem order page?
Of course! Your ValuedClientSystem system allows you to put HTML code at the top and bottom of every order page you create.

Can I run more than one affiliate program?
You can create as many affiliate programs as you need! You can create different programs on a per website or per product basis - you name it!

What kind of reports are available?
You can quickly run a variety of reports:

Sales By Date
Product Sales by Affiliates
Sales By Clients Taxes By Date
Sales by Card Type Export Sales Reports & Information
Product Sales by Item Export Order Information Reports
Product Sales by Date Export Affiliate Commission Reports
Product Sales by Ad Campaign  

Do I need HTML knowledge?
This system is very easy to use. You do not have to know HTML or script or "Smarty" template languages. Some HTML knowledge is required if you want to make any heavy modifications to the design or layout. But do not worry too much, you can always ask for help from our technical support team.

I have several different domain names pointing to the same site. Do I need to have several accounts?
No. You can use one shopping cart account on any number of web sites.

Is it possible to change the currency/weight symbol?
Yes. You can set the currency/weight symbol to be whatever you wish.

Is it possible to add options to my products (i.e. sizes, colors, materials, etc.)?
Yes. You can add any number of extra options to your products inside your shopping cart.

Does ValuedClientSystem allow for the sale of digital products like eBooks or other software and can they be delivered electronically?
Yes. The Pro version allows you to sell digital products electronically, without having to send them the files yourself! All you have to do is upload your file once, and our system will automatically distribute it after every successful purchase.

Internet Marketing Tools (Q&A)

Why do I need Internet marketing tools to be successful online? Can't I just submit my website to search engines?
We can provide you essential Internet marketing tools to effectively communicate with your prospects, clients and affiliates - to build a relationship with them. Submitting to search engines drives traffic TO your website and our Internet marketing tools allow you to create a relationship which will maximize your potential in securing their name and email address, up-selling them your other appropriate goods and services, encouraging them to drive traffic to your site and plenty more.

How many autoresponders do I get with the Autoresponder, Basic and Pro packages?
You can create and manage an unlimited number of autoresponders in all the packages mentioned above to run effective email permission marketing campaigns.

Why is it important to track your ads using Ad Tracker Campaign?
In order for you to succeed online and make the most of your advertising dollars, you must test and track your advertisement campaigns. This goes for email ads, eZine ads, web site and banner ads and much, much more.

Help & Support (Q&A)

What kind of help and support does ValuedClientSystem provide?
We offer telephone and email support to all our customers. To reach us, simply visit our Contact Us page for telephone, email and online support contact numbers.

What's the best way to contact the company if I need help?
The best way to contact us is through email or by submitting a "Support Ticket" from within your account.

How do I contact the company?
If you would like to contact us, we would like to hear from you. To reach us, simply visit our Contact Us page for telephone, email and online support information.

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